SUPPORT CONTRACT INFORMATION...
Pay as you go for occasional help.
You can pay as you go for assistance if the need arises, after your 90 day complimentary support
expires (new installs only). This "pay as you go service" is $150 per hour, and you are billed only for
the actual time used. (Minimum charge is 5 minutes.)
Support with an agreement
Our second option is for extended person-to-person support. Our three month support contract can
be implemented for as little as $400 per quarter (single user license). Corporate contracts are
available at special rates.
Your best option for extended person-to-person support is our yearly agreement. One price buys a
year's worth of toll-free, priority-routed access for any of the registered SunType products you use.
All emergency calls are returned immediately, of course, but routine calls are normally returned in
the order they were received UNLESS you have a support contract. Support contract customers'
routine calls go to the top of the list! Plus, we offer a 20% discount for the yearly support contract!
The support agreement covers telephone or e-mail support and 1 hour of programming per quarter,
but does not include on-site support charges and expenses, if required. The contract does not
include any additional programming of reports or rates after the 1 hour of allotted time, or system
setup – but it covers questions about how to do these things. It also doesn't include training for
replacement personnel. This agreement also includes discount rates for on-site, if the need arises
and includes a preferred customer rates on billable time.
We also offer support and upgrades for all Synaptic Micro Solution products.
If you have additional questions, please feel free to contact us at
TO ALL OUR CUSTOMERS
Our policy is to be only a phone-call away with 24-hour service. We are committed to affordable,
timely technical support for all SunType Classified Advertising System users. We also offer
support for all of Synaptic Micro Solution Products.
The Staff at The Classified Group, Inc. & SunType Publishing Systems